Refund Policy

Important Notice for Payment Processors & Clients: This comprehensive Return, Refund, and Cancellation Policy has been established to provide absolute transparency regarding financial liabilities for both Digital Services and Physical Supply Chain Goods, ensuring compliance with global consumer protection regulations and strict payment gateway underwriting standards.

1. Digital Products, Software & Web Development Services

Due to the customized nature of digital deliverables (software, websites, eCommerce architecture), work is divided into strict, mutually approved milestones. Once a milestone is successfully delivered and explicitly signed off by the client, the corresponding payment is classified as strictly non-refundable to cover consumed labor and infrastructural costs. In the event a client initiates a cancellation prior to project completion, billing will be halted immediately; however, all deposits allocated to currently active or completed milestones are retained. Any source code related to uncompleted, unpaid milestones remains the exclusive property of Corvya Global Ltd.

2. Global Sourcing & Dropshipping (Physical Goods)

For custom manufacturing and bulk B2B global sourcing, production deposits and service procurement fees are non-refundable once funds are legally transferred to factories or forwarders. All physical goods are heavily inspected prior to ex-works departure.
Damaged or Defective Items: While we guarantee product integrity at the origin point, any goods proven physically defective upon final delivery must be reported to our support desk (info@corvyaglobal.com) within 7 business days of documented receipt. Clients must provide verifiable video/photographic evidence. If a defect is validated as a factory error (not a freight damage incident), we authorize a structured remediation process which may include partial credit, replacement units on the subsequent order, or—in specific validated cases—a pro-rated refund to the original payment method.

3. Chargeback Mitigation & Dispute Protocols

Corvya Global Ltd. operates with total transparency. We categorically warn against fraudulent attempts at "friendly fraud" or unwarranted chargebacks via credit card networks or gateways like Stripe/PayPal. Any dispute filed without first executing a 14-day mandatory resolution period through our official support channel will be treated as a breach of contract. We utilize advanced documentation strategies—including time-stamped milestone approvals, digital shipment tracking data, and verified delivery receipts—to decisively contest and defeat unauthorized chargebacks.

4. Timeline for Authorized Refunds

In the event that an executive authorized refund is granted, the transaction instruction is immediately routed to our payment gateway. Please allow 5 to 14 business days for the funds to clear the international banking network and reflect on your original method of payment, depending heavily on your issuing bank’s individual processing constraints. Refunds will absolutely not be routed to unverified third-party accounts or alternative payment methods under AML (Anti-Money Laundering) compliance rules.